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Wednesday, 2 January 2013

Career in BPO

Career in BPO

BPO (Business Process Outsourcing) is one of the rapidly growing industries in India. It is the fastest developing segment of Information Technology Enabled Services industry. The term BPO refers to outsourcing in all fields. BPO offers different kinds of services including customer support services, telemarketing services, technical support services, employee IT help-desk services, insurance services, data entry services, data conversion services, scanning OCR with editing & indexing services, online research and form processing services.

Scope of BPO career in India

Starting a career in the BPO sector is easy as most of the BPOs provide in house training to the employees. Generally, a candidate with graduation in any discipline can join the BPO companies. They don't require any academic specialization. There is no specific age bar. Most of the BPO companies offer good work environment. The employee can get good wages along with some excellent benefits. Jobs in the BPO sector attract youngsters as most BPO companies provide transport facilities. Most of the people are fascinated towards the attractive lifestyle and flexibility of time that they offer. Due to these advantages, numerous people strongly wish to develop a career in the BPO sector.

Negative points of BPO industry

Along with many benefits associated with this industry, there are some negative points that make people rethink about the job. One should have a clear idea about the positive and negative points before selecting a career in the BPO sector. After doing the job for some time many people find many people find it difficult to continue as they find it tedious and monotonous. Some people leave the job when they need to spend sleepless nights. Some people also find it difficult to move up the career ladder fast in the BPO industry. Some people leave the BPO industry for higher education, higher salary better status.

Reputed BPOs in India

With increasing scope of BPO industry, many top-ranking software companies have established their BPO centers in India making a career in the BPO sector lucrative.Some of the well-known BPO companies in India are WNS Group, Convergys, Zenta, Wipro Spectramind, EXL, ICICI Onesource, Daksh e-Service, Tracmail, HCL Technologies, MphasiS, GTL Ltd, Sutherland Technologies, vCustomer, HTMT and 24/7 Customer. These companies are the top-rankers on providing career in BPO sector on the basis of criteria like employee size, overall satisfaction score, job content/growth, salary and compensation, training, company culture and appraisal system etc.