Business Process Outsourcing(BPO)
Business Process Outsourcing is the outsourcing of business
functions to achieve multiple benefits of cost reduction, enhanced quality and
the capability to stress upon core competence. The various processes involved
in the business process outsourcing are payroll processing, customer service
and inventory management. It is growing at an amazing pace in India with clients from Europe, U.S.A. and opening a wide vista of job avenues
for English speaking graduates in India.
Qualifications
Applicant needs to complete his or her graduation in any discipline. They should also have proficiency in English and good communication skills.
Benefits
The benefits of attaining a BPO (Business Process Outsourcing Course) are manifold. It aids to attain expertise over:
Qualifications
Applicant needs to complete his or her graduation in any discipline. They should also have proficiency in English and good communication skills.
Benefits
The benefits of attaining a BPO (Business Process Outsourcing Course) are manifold. It aids to attain expertise over:
- Transactional BPO: In house projects handled by customers.
- Comprehensive BPO: Handles both administrative and transactional tasks
- Niche BPO: Looks after investments in customer's process to improve the efficiency.
- Database basics.
- Customer service and call handling skills.
- Selling skills
- Speech and voice modulation training
Courses in India
There are several institutes in India that offer courses on BPO:
There are several institutes in India that offer courses on BPO:
- Enoma, 112, Shopper's Point, 1st Floor, Andheri station (west), Mumbai. Ph: 9820262263
- Excellionn, New Delhi.
- Aptech in all the major cities of India provides ACPG BPO course in India.
- Next, an esteemed training organization provides course on BPO located at Mumbai, Bangalore, Hyderabad, Pune, Chennai and Visakapatnam.
- Lason India, Bangalore.
- Brainware in all the major cities of India provides course on BPO.
Scope in India Candidates after the
completion of the course can work as a voice based support executives, customer
support executives, technical support executives, medical transcription
specialists in health care BPO, team leaders in a call center, banking sectors
as customer care executives, relationship executives and in telecommunication
sectors as customer support executives. Employment opportunities are generated
in shared services like finance and administration, bulk transactions like
credit card or stock market processing, major vertical process of loans,
policies and niche applications like environmental data monitoring. The
companies offering the lucrative jobs in India are Convergys, EXL, Wipro
Spectramind, Hinduja TMT, Ajooba, ICICI One Source, I Seva, Motif, Niit
SmartServe, HCL Tech BPO, IBM Daksh, HSBC Bank, Citi Bank, ICICI Bank, Hutch,
Airtel and more. A survey by NASSCOM revealed a mind boggling 1.2 million job
opportunities are coming to India.
The major BPO hubs in India
are Gurgaon, Noida, Pune, Mumbai and Bangalore.
Scope abroda
Affiliated Computer Service, Convergys, P&O NedLloyd, Conesco, Dell, Convergys, WNS, Ford, McKinsey, HP, Bechtel AxaHP, Xerox and IBM are some of the vital companies in the BPO international domain providing a wide array of employment opportunities in countries like U.K., U.S.A., Germany, Scotland, Ireland, Spain and other countries. The opportunities multiply if you are fluent in German, Polish, Spanish, French along with English. You can also work as customer relationship management executive and technical executive abroad
Scope abroda
Affiliated Computer Service, Convergys, P&O NedLloyd, Conesco, Dell, Convergys, WNS, Ford, McKinsey, HP, Bechtel AxaHP, Xerox and IBM are some of the vital companies in the BPO international domain providing a wide array of employment opportunities in countries like U.K., U.S.A., Germany, Scotland, Ireland, Spain and other countries. The opportunities multiply if you are fluent in German, Polish, Spanish, French along with English. You can also work as customer relationship management executive and technical executive abroad
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